Meet the Innkeepers North Conway

Owner and innkeeper Shirley Chu knows just how special North Conway is, which is why she lives to bring all of her guests and visitors at Cranmore Mountain Lodge the absolute best of what the area has to offer. She’s always continually adding amenities, upgrading the property, and finding new ways to impress each guest.

For her, running a bed and breakfast isn’t just a business – it’s the chance to reflect on who she is and what she values. She knows well that it’s important to feel at home, and she does her best to make sure every guest feels welcomed from the moment they arrive. She also loves meeting new people, sharing interesting stories, and connecting with her guests over a delicious, home-cooked meal made with the finest local ingredients.

And we must also shine the spotlight on our incredible manager who keeps things running smoothly every day – Krista. She joins us from the hospitality-adjacent world of university housing operations, where she spent the past fourteen years honing her skills in service excellence, operations, and community building. She’s made the transition into innkeeping to deepen her passion for hospitality through the more personal and welcoming atmosphere of a bed and breakfast. Outside of welcoming guests, she enjoys thrifting, photography, and a good docu-drama.